IT a Low Priority for Many Federal Execs

August 2, 2012

Despite the federal government’s goal to expand telework, mobility and other IT initiatives for the federal workforce, IT doesn’t seem to be a top priority for most federal executives, according to a new study.

Meritalk’s “The Customer is Always Right” report, which is based on a survey of 279 non-IT federal managers, found that the top priorities for agencies are streamlining and modernizing business processes (52 percent), cutting waste (39 percent) and increasing accountability (32 percent).

In addition, less than half (46 percent) view IT as an opportunity, while 32 percent view it as a cost. Executives said IT mostly goes to support daily operations (56 percent), improve processes and efficiency (49 percent), enhance security (46 percent) and improve communication (42 percent).

And despite new investments in IT, many federal executives are skeptical about whether those investments will drive improved performance outcomes, the study found. Just more than half (52 percent) of federal executives said they believe new models to support teleworkers and mobility will drive performance. Respondents were even more skeptical about the ability of other IT investments – cloud computing (42 percent), data center consolidation (40 percent) and big data (34 percent) – to drive performance.

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