Shared Services Require a Solid Business Case, IT Leaders Say

February 2, 2012

The key to developing a successful shared services strategy is figuring out where pooling resources can bring the greatest benefit and making a solid business case for it, government information technology leaders said Thursday.

If executives aim too high, the IT leaders said, they'll be stymied by agencies and divisions that insist their financial or human resources systems have too many quirks to be integrated into a larger system.

"Our biggest problem isn't technical, it's cultural," said Cheryl Rogers, director of the Federal Aviation Administration's Office of Information Technology Optimization. "How do we get people to trust that centralized delivery models will meet their service needs?" 

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