Well-Managed Agencies Turn Tough Times Into Opportunities

June 10, 2013

My family owned a 1984 Chevrolet Astro van when I was growing up. It was a gray, rambling tank that you wouldn’t dream of trying to parallel park. When the back fender showed signs of strain, my dad used duct tape to hold it together. It worked for a while, until one day it didn’t. The duct tape was, quite literally, a Band-Aid.

Sometimes the government reminds me of that car: An awkward, inefficient piece of machinery taped together, making do with short-term fixes when long-term solutions are needed. But the government has something our poor old van never had: A workforce of 2 million people trying to make it run better every day.

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