Government Performance Site Failed to Follow Its Own Advice

June 6, 2013

A government website designed to track whether agencies are making the best use of their resources has failed to follow some best practices of its own, an auditor said Thursday.

A 2010 law directed the government to make agency performance information readily available to Congress and the public through a single website. The officials running Performance.gov have only gathered limited feedback from regular visitors since the site's launch, though, and don't offer enough information about how the site ought to be used, the Government Accountability Office said.

"While [the White House's Office of Management and Budget] collected input from some congressional staff, government transparency organizations, and performance experts, the limited outreach to a broader set of potential audiences and the lack of usability testing to date means that OMB does not know whether Performance.gov meets users needs or how the website could be further developed," GAO said.

"Not tracking all recommended performance metrics, particularly those measuring user satisfaction or establishing appropriate goals for certain metrics, may also make it more difficult to analyze the effectiveness of the website and to identify and prioritize potential improvements," the office continued. 

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