Leading Practices Should Guide the Continued Development of Performance.gov
June 6, 2013
What GAO Found
The GPRA Modernization Act of 2010 (GPRAMA) requires Performance.gov to provide program and performance information accessible to the public and members and committees of Congress. GAO used leading practices from HowTo.gov, a key source of guidance for federal website development and management, to assess the website and found that although Performance.gov incorporates some leading practices, opportunities exist to further incorporate them through continued development. For example, consistent with leading practices, the Office of Management and Budget (OMB), working with the General Services Administration (GSA) and the Performance Improvement Council (PIC), provided information about the purposes and audiences for the website, but they have made limited efforts to clarify how audiences can use the information provided. If the specific uses of Performance.gov are not clarified, while taking into consideration what the law requires, it could lead to varying ideas and expectations for how Performance.gov should be developed.