Planning and Data System for VA's Verification Program Need Improvement
March 19, 2013
What GAO Found
In summary, the two key findings from GAO's January 2013 report are:
- VA has instituted a number of significant changes to its verification processes to improve and address program weaknesses but continues to face challenges in its efforts to establish a stable and efficient program to verify firms on a timely and consistent basis. These challenges are directly related to shortcomings in strategic planning and data systems for the verification program. Specifically, we noted that the plan lacked performance measures to assess whether the desired outcomes were being achieved and had a short-term focus not typically associated with a strategic plan. Additionally, we found that VA’s data system did not collect important data and had limited reporting and workflow management capabilities.
- Expanding VA’s verification program to support the government-wide SDVOSB contracting program would require VA to improve its verification process and address a number of operational and policy issues.
To improve the management and oversight of VA’s SDVOSB and VOSB verification program, GAO's January 2013 report made two recommendations addressing strategic planning and data system needs. VA concurred with the two recommendations and stated that it had actions under way that would address them.