How Workplace Conflict Is Killing Your Bottom Line
November 9, 2012
Failure to speak up about concerns, or inability to properly deal with conflict, can have real financial consequences. Encouraging candid dialogue can reduce tensions and boost productivity.
Research by corporate training and organizational performance company VitalSmarts shows that 95 percent of the workforce struggles to confront colleagues and managers about concerns and frustrations. As a result, workers engage in resource-sapping avoidance tactics including ruminating excessively about crucial issues, complaining to others, getting angry, doing extra or unnecessary work and avoiding the other person altogether.