GSA Reforms are Improving Efficiency, Customer Service

September 17, 2012

More than 60 years ago, the General Services Administration was founded in the wake of World War II to deliver consistent and responsive services to federal agencies, services which would also ensure value to taxpayers. Today, everyone at GSA continues to take enormous pride in that mission and since April of this year, we have been engaged in an effort to refocus this agency on our core objective of providing effective and efficient service for the entire federal government.

At a time when every agency is coping with shrinking budgets and growing expectations, we know that the services GSA provides have never been more important. For the past five months, GSA has conducted a top-to-bottom review to examine how we operate and what reforms could be implemented to help the entire federal government give the American people the service they deserve.

This review has already yielded several important reforms that are generating better service and greater savings throughout the government.

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