Managing Difficult People

July 3, 2012

Imagine the following office scenario. Bill, the engineering manager, and Mary, the accounting manager, are discussing an interdepartmental meeting where nothing was accomplished because of two other managers who tried to derail the meeting with negative actions and comments.

Sam, the operations manager, walked out when no one agreed with his "it won't work" attitude. Jonathan, the vice president of marketing, tried to delay the project by not making a decision on the marketing collateral and suddenly disapproving of a well-positioned supplier.

"It was good you decided to end the meeting and reschedule it for tomorrow," Mary said to Bill. "I want to hear your solutions on how to manage these two. The project needs to stay on timeline and in budget." 

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