Agencies Improve Management Through Analytics, Report Says

November 30, 2011

Federal agency managers are demonstrating measurable improvements in programs by integrating data-based analytics in decision making, according to a study released Wednesday by the nonprofit Partnership for Public Service and the IBM Center for the Business of Government.

The study, "From Data to Decisions: The Power of Analytics," reviews managers' handling and results in seven federal programs spanning eight agencies, in which participants knew "they needed to change agency culture to take full advantage of an analytics mind-set." The research comes as agencies are gearing up to implement the 2010 Government Performance and Results Modernization Act.

"In the midst of the tremendous fiscal uncertainty the nation now faces, and with public attitudes toward government at an all-time low, it is more critical than ever that federal leaders base their decisions on accurate data and not on anecdotes, incomplete information or the belief that things will work out for the best -- particularly when those decisions have huge consequences on tax dollars and society," the report said. 

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