Agencies Must Erase Payment Errors to Cut Inefficiencies
November 27, 2011
Amid a pressure cooker of increased scrutiny, political wrangling and budget cuts, federal agencies face a stiff challenge to pare down huge amounts of improper payments being made in connection with the delivery of citizen benefits. To succeed, agencies must first assess whether they have the infrastructure in place to support their operations.
Agencies must take a new approach or re-evaluate their progress against goals to reduce improper payments and implement realistic benchmarks. Regardless of what path they take, one thing's for certain: They must identify and automate error-laden processes to root out what's causing the problems.
In a time when more citizens are tapping into government resources and when waste, fraud and abuse are more prevalent, citizen benefit programs are being strained on several fronts. It's imperative for agencies to become more efficient.