Agencies Outline Technology-based Customer Service Initiatives

October 27, 2011

Federal agencies this week outlined a number of projects aimed at using technology to make life simpler for citizens -- from loan applicants who have to transmit tax records to residents traveling frequently across the borders with Canada and Mexico.

The Internal Revenue Service is developing an application that will allow tax filers to send a secure electronic summary of their returns to a loan officer or another third party, the IRS said in a plan posted this week on the White House's Performance.gov website.

The State Department is working on a pilot program to accept electronic signatures from some applicants for passport cards, a document similar to a driver's license that allows northern and southern border residents to easily cross over from the United States to Canada or Mexico. If the effort is successful, State might consider accepting electronic signatures for full passport books, according to the department's customer service strategy. 

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