GSA May Have AAA Rating in Customer Service
August 8, 2011
The General Services Administration may be pulling agencies away from their own contracts by wooing customers with good deals, according to one expert.
"One conclusion we can draw is that the GSA's focus on customer service, combined with an increased focus on cost reductions through strategic sourcing and shared services could be a sign of a small but telling shift," Deniece Peterson, senior manager of federal industry analysis at Deltek, wrote on her blog Aug. 3.
This year, GSA's contract sales are at or even above previous years' sales figures, according to Mary Davie, assistant commissioner at GSA's Office of Integrated Technology Services. Davie, along with other senior GSA officials, spoke Aug. 2 during Coalition for Government Procurement event.