What the Heck is Operational Efficiency?

February 1, 2013

We’ve got a question for you:

Excellence in Government recently surveyed over 2,000 federal managers to find out what they felt were the most pressing management issues facing the federal workforce in 2013. From middle managers on up, the answer was clear: achieving operational efficiency.

The results showed that:

This left us wondering: With such an intense interest in achieving operational efficiency, just what the heck is it?

On Performance.gov, OMB defines achieving operational efficiency as follows:

Improving service delivery, securing our Federal resources and information, and centralizing key Federal IT services to decrease wasteful spending.

 

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